Apple has confirmed that customers activating new iPhones may encounter an issue where device activation does not go over Wi-Fi during initial setup, saying the problem is “investigated.”

In the note seen by MacGossipApple says there is “a known issue with iOS 16 that could affect device activation on open Wi-Fi networks.” To fix this, Apple says customers should select “Connect to a Mac or iTunes Computer” in the initial iOS entry process when prompted to connect to a Wi-Fi network, then go back to the previous screen and try over Wi-Fi again until activation is successful.

Apple noted in a note that there are no current official fixes and that support staff should not “not create a repair.” [case] for the problem. ” Unfortunately, the error shows up too late as customers all over the world start getting iPhone 14, iPhone 14 Pro, and iPhone 14 Pro Max pre-orders.

IOS 16.0.1 update is available for new iPhone 14 customers to fix the activation and migration issue during installation. If you are having trouble activating your iPhone 14 out of the box, you may need to restore iOS 16.0.1 on your Mac or PC to fix the error and fully activate your new iPhone.

In a support document, Apple informs new iPhone 14 and iPhone 14 Pro customers that “iMessage and FaceTime may not complete activation” until they update their new iPhones to iOS 16.0.1.

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